We understand and work with our clients on smart and innovative solutions for properties from 50 to 25,000 units, with the goal of enhancing property amenities to attract and retain residents. We are committed to integrating the highest quality service with superior entertainment and connectivity products.
What Matters Most to You, Matters Most to us!
- Increase your property value
- Invest in your property’s future
- Keep your residents happy
About Spectrum Community Solutions
As part of Charter Communications, Spectrum Community Solutions (SCS) is dedicated to serving the multifamily housing industry, including single-family gated communities, traditional apartments, off-campus student housing, senior housing and RV parks and marinas. SCS provides the latest in wired and wireless broadband, including WiFi 6 technology with up to Gigabit speeds, as well as traditional and streaming video packages. Whether the property has existing coaxial wiring or is a new construction, SCS can customize the best fiber or coaxial solution to meet the growing demands of any multi-family community.
15.3 Million Homes Passed
- 2.2 Million Bulk Customers
- 13.1 Non Bulk Customers
Customizable Product Offerings
- Advanced Community WiFi (ACW)
- Managed WiFi Solutions for Coaxial and Fiber built properties
- IP Video packages
1,200 Customer Support Reps
- All internal employees
- Average tenure is 5 years
- 400 hours of specialized training programs unique to Community Solutions and MDU
- Support in two languages
Dedicated Organization
- Engineering
- Service Operations
- Strategic Operations
- Project Management
- Tools and Applications
- Marketing Communications
- Regional and Corporate Sales Operations
Bulk Value Proposition
Bulk offers you an additional revenue stream and enables operational efficiencies for your property, while saving your residents money on their Internet and Video services.
Bulk Value Benefits
- Low rates
- Better residential experience
- Monitor usage and disable access
- Increase NOI
Traditional ROE (Without Bulk)
- Higher rates
- No ability to manage the residents experience
- No Monitoring or leveraging services to disable access
- No NOI Potential
Customer Service
Customer Service Solutions dedicated specifically for our Community Solutions Customers and their residents 24/7. We are always on!
1,200 Dedicated Customer Service Agents
- Internal employees – none are outsourced or contracted
- Specialized training programs unique to Community Solutions and MDUs
- Over 400 hours of training programs dedicated to Community Solutions and the MDU
- Support in 2 languages Chat support for online assistance
Proactive Network Monitoring 24/7
- Located in Durham, North Carolina
4 Call Centers for Maximum Support
- Syracuse, New York
- Buffalo, New York
- Greensboro, North Carolina
- San Diego, California
Dedicated Property Manager Hotline
- Specialized team dedicated to answering your questions
The Industry’s Best Self-Service
- Residents can use the My Spectrum App and Spectrum.net to manage their account
- My Spectrum App is the #1 rated support app among all national wireline service providers, with an Apple Star rating of 4.7 out of 5.0
Digital Experience
- Online Ordering
- Digital Onboarding Series
- Property Service Portal
- Chat Support